Data protection information relating to the use of our website

 

 Issue date: 19.01.2017

 

Dear visitor,

Thank you for visiting our website. To ensure that you feel safe and happy visiting our website, we have set out below what we do with your details. These data protection regulation are designed to inform you about how we collect, use and pass on personal data.

1.       Responsible party

The party responsible for this website is VAPIANO SE, Kurt-Schumacher-Strasse 22, D-53113 Bonn, contactable via info(at)vapiano.eu.

2.       General

Protecting your privacy is very important to us. Our internet presence is therefore designed in principle such that it can be used anonymously. We use information which we receive and save when you visit our websites solely for internal purposes, and to improve the design of the websites. Where necessary to avert attacks which would negatively affect the functionality of our internet presence (hacker attacks, trojans, denial-of-service attacks, spam), we have access to your computer's IP address for this purpose only and as a single instance, and our telecommunication service provider will save this information for seven days for security reasons as defined by § 100 clause 1 of the German Telecommunications Act (TKG). However, the final octet of the IP address is generally anonymous.

3.       Usage data

When you visit our websites, temporary 'usage data' is saved as a log on our web server for statistical purposes to improve the quality of our websites. This data set comprises

·         the web page from which the data was requested,

·         the data name,

·         the date and time of the request,

·         the volume of data transferred,

·         the access status (file transferred, file not found),

·         the description of the type of web browser used,

·         the IP address of the requesting computer (so-called Access Logs), shortened by the last three characters.

When you send us an e-mail, our mail server registers

·         your IP address, shortened by the last three characters,

·         the host name of the mail server and which VAPIANO IP address the e-mail was sent to,

·         the time of the connection, sending and transfer.

When you receive an e-mail which we have sent to you, the host name and IP address of the sender system are recorded.

When the e-mail is accessed, the IP address that accessed it is recorded.

We use this information to enable access to our website, for the control and administration of our systems, and to improve the deign of the websites. The data saved is anonymised in accordance with the German Telemedia Act (TMG). This does not allow for individual user profiles to be created. Data concerning people or their individual behaviour is not collated.

4.       Transfer of data to third parties

We do not in principle transfer your personal data to third parties outside our group of companies – except in the circumstances described here. Where data is transferred to our service providers, this is done only in a data-protected way as necessary to provide our services. Otherwise, VAPIANO will pass your personal details to third parties only when required to do so because of legal regulations, for example to courts or law enforcement authorities, if you have given us your express consent, or where this is legally permitted. Visitor details will not be forwarded to address brokers or other organisations for promotional purposes.

5.       Contact form

You have the possibility of contacting us via a web form. For you to use our contact form, we need your first name and surname, e-mail address, your message and the VAPIANO restaurant, or the fact that it is a question for VAPIANO PEOPLE. You can provide us with further details such as your address, postcode and city, although this is not compulsory as this is voluntary information. Your personal details will be saved only so that we can respond to you request, and will subsequently be deleted unless there are legal requirements to retain this data.

6.       Newsletter

On our website, you have the option of subscribing to our free newsletter. The newsletter informs you about the latest offers, exciting specials and news from the world of . If you are not yet a VAPIANO PEOPLE member, but have requested the VAPIANO newsletter, we will collect, process and use your data insofar as you have provided us with these details when subscribing, and your e-mail address. If you are a VAPIANO PEOPLE member and have requested the newsletter, we will collect, process and use your name and your e-mail address. Once you submit the subscription form to us, you will receive a confirmation e-mail from us.

Your subscription will be activated only after you have clicked on the link in the confirmation e-mail. You can unsubscribe from the newsletter at any time. To do so, use the unsubscribe function on our websites or the unsubscribe link at the end of each e-mail. Your e-mail address will then be deleted immediately from the distribution system.

By subscribing to the newsletter, you agree to the following declarations of consent:

I agree to receiving advertising from VAPIANO in the form of newsletters. By subscribing to the newsletter, I agree that you may analyse and process my usage behaviour (e.g. clicks onto links) in order to continually improve your service and send me newsletters tailored to my interests.

You may withdraw your consent for us to analyse your usage behaviour at any time. We treat your details in strict confidence, and do not pass them to third parties.

Withdrawal of your consent should be sent to:

VAPIANO International Marketing GmbH

Kurt-Schumacher-Str. 22, 53113 Bonn, Germany

E-mail: people-support(at)vapiano.de

Telephone: +49 (0)800 3838382

7.       Location request

The first time you visit our website, you have the option of telling us your current location. You can set up your browser such that a 'Do Not Track' request is sent when you access a website from your browser, so that your user activity is not tracked. This may mean that you will be asked to confirm your location for each new browser session. If you agree to this request, we will use your location to show you the nearest VAPIANO restaurant so that you can save time looking. The IP address is obtained once you have given your consent.

You can withdraw your consent for your data to be processed at any time. Your deactivation options depend on your browser. For example, you can switch off your location indicator in your browser via the information icon to the left of the URL address. Details about deactivation in a Firefox browser can be found here. You also need to switch off the localisation function in your browser settings if you don't want your location to be transmitted.

8.       Restaurant Finder

You will find the 'Restaurant Finder' under the 'Restaurants' tab. Enter a postcode or city, and your nearest Vapiano restaurants will be listed. You can also view the location via the 'Restaurant Finder'. When you access Google Maps, permanent cookies will be placed on your computer. You can set your browser so that it advises you when cookies are used. This will make the use of cookies transparent for you. If you access Google Maps, information about your use (in particular your computer's IP address) will be sent to a Google Inc. server in the USA, and saved there. VAPIANO has no control over how this data is further processed by Google Inc. We do not use your details to create a user profile of you.

If you do not agree to Google Inc. processing your data, please do not permit access to your location, or deactivate the JavaScript function in your browser. You can find further information in the Google Maps terms of use, which can be downloaded to the bottom-right of the Google Maps map if you wish to use the service.

9.       Online application

We process your details in accordance with legal data protection provisions, in particular the German Federal Data Protection Act (BDSG).

You yourself define the scope of data you wish to forward to us in the context of your online application. Online applications are forwarded electronically to our HR department where they are processed as quickly as possible. Generally speaking, applications are forwarded to the head of the relevant specialist departments within our company. Your details are not passed on in any other way. Your details are treated in confidence within our company.

We process any details which you provide to us in the context of your online application only for the purpose of selecting applicants. Your data will not be processed for any other purpose. Documents will be deleted as soon as they are no longer required, and there is no legal statutory term of retention. If you agree to us retaining your application for different or future vacancies, we ask that you indicate this on your application.

10.    Cookies

Cookies are small files which are saved on a user's hard disk. They allow information to be retained for a certain period of time, and the user's computer to be identified. We use permanent cookies to enable better user guidance and individual presentation of services. We also use so-called session cookies which are deleted automatically when you close your browser. You can set your browser in such a way that it tells you when cookies are being used. This will make the use of cookies transparent for you. Important: if you fully disable the use of cookies, you cannot log-in as a registered user, or register for the first time, i.e. the use of this area will be closed to you.

11.    Google Analytics

To design our website according to needs, we create pseudonymous user profiles using Google Analytics. Google Analytics uses so-called 'cookies', or text files, which are saved on your computer and which allow analysis of your use of the website. Information generated by the cookie regarding your use of this website is generally forwarded to a Google server in the USA and saved there. Because we have activated IP anonymisation on this website, Google will first shorten your IP address within member states of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA, and only abbreviated there. Google will use this information to analyse your usage of the website in order to compile reports regarding website activities, and to provide us with further services in relation to website usage and internet usage. We use Google Analytics e.g. to analyse clicks from Google AdWords for purely statistical purposes. For information regarding the use of data by Google, see

https://support.google.com/analytics/answer/6004245?hl=de and

https://www.google.com/policies/privacy/partners/.

You can top pseudonym user profiles from being created at any time. There are various ways of doing this:

1.) Depending on the browser you use, you can install a browser plug-in to prevent tracking. To do this, please click here and install the browser plug-in that you will see for download there.

2) You can also stop the cookies used to build your profile from being saved via the right setting in your browser software.

3.) Another option for stopping web analysis by Google Analytics is by inserting an opt-out cookie which instructs Google not to use your data for the purposes of web analysis. Please note that if you use this solution, web analysis will be halted only for so long as the browser saves the opt-out cookie. To install the opt-out cookie now,
click here.

12.    Social buttons

We place various social buttons on our website in the form of a link: in addition to Facebook buttons for Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA and Twitter buttons for Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA, we also maintain Instagram buttons for Instagram, LLC ATTN, 1601 Willow Road, Menlo Park, CA 94025, USA.

When you visit our website, no data is forwarded to these social media services at that stage. Third parties are therefore unable to create a profile. However, we do not want to deny these opportunities to those users who wish to use social buttons. We therefore offer the chance to use social buttons at various points on our website. You therefore have the opportunity to use the social buttons to access our social media presence e.g. to share articles with other people. Please note that by clicking on a social button, certain details may be forwarded to the social media service, for example

·         the VAPIANO website where you found the social button,

·         the date and time of clicking on the social button,

·         information about the browser and operating system used

·         your current IP address.

If you are already logged into the social media service when you click on the social button, the social media service may also use this data to identify your user name and possibly even your real name. The social media service may also process these details in countries outside the European Union. We have no control over the extent, nature and purpose of such data processing by the social media service. Please note that the social media service is perfectly capable of using this data to create pseudonymised and even individualised user profiles.

You can find further information about data protection regarding Facebook at https://www.facebook.com/policy.php, regarding Twitter at https://twitter.com/privacy?lang=de and regarding Instagram at https://help.instagram.com/155833707900388

13.    Encryption

To protect your data against unwanted access, we use encryption on certain of our sites. Your details will then be passed between your computer and our server and vice versa via the internet using 128 Bit TLS encryption (Transport Layer Security). You will recognise this because the lock symbol on your browser status list will show as locked, and the address line will start with . We will not use encryption if you exchange only generally available information with us.

14.    Your rights as a user

As a user, you are entitled, at no cost, to request details regarding what data we hold about you, and why we are saving this data, unless such notification is improper. You may withdraw your consent at any time. You may also request that data be rectified if it is incorrect or that it be deleted on request if it no longer needs to be saved, unless there are legal reasons for retaining said details. Please do contact us should you require further information, or if you have any particular requirements or suggestions regarding data protection. You can contact our corporate data protection specialists via the following contact details:

VAPIANO SE

Kurt-Schumacher-Strasse. 22

53113 Bonn

TEL.: +49 (0) 228 854 67-0

FAX: +49 (0) 228 854 67-279

E-MAIL: info(at)vapiano.eu

Data protection notifications with respect to the VAPIANO PEOPLE Programme

Issue date: 9 May 2016

Protecting your details is very important to us. This is why we want to explain in detail and clearly about how we process your details within the VAPIANO PEOPLE programme.

1.       Responsible party

Your personal details when you join our VAPIANO PEOPLE Bonus Programme are collated, processed and used by VAPIANO International Marketing GmbH, Kurt-Schumacher-Str. 22, 53113 Bonn, Germany ('VAPIANO' or 'we').

2.       Why we collate, use and use process your personal data

Unless specified otherwise, VAPIANO will collate, process or use your personal details as provided via the VAPIANO app or in writing via the registration form

    to process your registration for the VAPIANO PEOPLE programme and set up a corresponding customer account,

    to facilitate your participation in the VAPIANO PEOPLE programme in all participating restaurants worldwide,

    to give you access to your customer profile on the www.vapiono-people.com website, and to offers available on the website,

    to send you a birthday e-mail plus a birthday gift,

    to anonymise internal, statistical market research to enable us to respond better to our customers' needs,

    to contact to you should you have any queries regarding your VAPIANO PEOPLE customer account,

    to inform you via e-mail about changes to these data protection  regulations, changes to the general terms of business, or to your VAPIANO PEOPLE membership due to organisational

    reasons,

    to identify at the till when you leave a restaurant,

    to provide you with further information if you have expressly requested such information from VAPIANO,

    to use the VAPIANO app to find your closest VAPIANO restaurants,

    to offer you the payment function as soon as this available and where we cannot offer this in all participating countries,

    to send you us our newsletter if you have requested it,

    to inform you about vouchers, current offers or special offers from VAPIANO, where you have specifically subscribed to these,

    to tell you about VAPIANO PEOPLE prize draws and their winners

    to enable you to repost PEOPLE points in the restaurant

    for other legally permitted purposes.

3.       Nature of the data recorded, processed and used by VAPIANO

3.1 Setting up of your customer account

In certain circumstances, VAPIANO collates, processes and uses the following personal information to set up your customer account when you register:

    Name,

    Postal address,

    Date of birth,

    E-mail address,

    Your VAPIANO PEOPLE membership number,

    Password.

3.2 Identification at the till

When you use the VAPIANO PEOPLE card or the VAPIANO app when visiting a restaurant, we will collate, process or use the following data to identify you at the till, to confirm that you are the authorised user, and, in certain circumstances, to obtain the following details:

    First name, surname

    Date of birth.

3.3 Collection of bonus points and reward points

When you collect bonus and reward points, we will collate, process and use the following information about participating VAPIANO restaurants for internal, statistical purposes:

    Date and time of visit,

    Restaurant location,

    Total spend (items and dishes sold),

    Total number of visits,

    Bonus points redeemed

    Birthday gifts redeemed.

3.4 Worldwide usage

So that you can enjoy the benefits of the VAPIANO PEOPLE programme and the app worldwide in participating restaurants, VAPIANO - where required - passes the following information to participating restaurants and country companies:

    First name, surname

    Date of birth,

    Points status

    PEOPLE Status,

    E-mail address.

3.5 VAPIANO NEWSLETTER

If you are not yet a Vapiano PEOPLE member, but have requested the Vapiano newsletter, we will collect, process and use the following details:

Name –where you provided this information when you signed up,

E-mail address.

If you are a Vapiano PEOPLE member, and have requested the Vapiano newsletter, we will collect, process and use the following details:

Name

E-mail address.

3.6 VAPIANO Finder

When you use the VAPIANO Finder via the VAPIANO app to find the closest restaurants, we process and use:

    your GPS location data, where you allow access to this information.

3.7 Mobile payment function

When you use the mobile payment function, as soon as it is available via the VAPIANO app, our payment service provider will collect, process and use the following details to complete the payment:

    Name,

    Date of birth,

    Bank account details or credit card details.

Detailed information regarding the mobile payment function is available in the separate regulations which you can view when registering for this function.

4.       VAPIANO PEOPLE card

A pseudonymous participant number will be saved to your VAPIANO PEOPLE card in the QR code ('Quick Response'). PEOPLE Points and status points, along with personal data which you provide us, will be saved in the system only so that if you lose your VAPIANO PEOPLE card, non of your personal details will be lost, and will not be accessible to third parties.

5.       VAPIANO app

VAPIANO has a mobile app available. You can use the app to place orders in a restaurant, find information about our products, use the mobile payment function where it is available, or use the personal QR code in this app to identify yourself as VAPIANO PEOPLE member at the till of the participating VAPIANO restaurant, and enjoy all the functions of the VAPIANO PEOPLE programme without having to use your VAPIANO PEOPLE card.

5.1 Data processing when using the app

VAPIANO Finder

You can use the 'VAPIANO Finder' within the app to locate your nearest VAPIANO restaurant. For this, we need your current location, or you can enter your current location in the app yourself. If you have activated the location services on your mobile phone, VAPIANO will record and process your GPS data only to locate your nearest VAPIANO restaurant. This data will not be used to monitor your movements.

Use within the restaurant

To ensure that you can enjoy the benefits of the VAPIANO PEOPLE programme even if you have a technical problem with your Smartphones, or if you have a low battery,

we will save your first name and your VAPIANO PEOPLE number for the duration of your visit to our restaurant, and these details will be displayed in the till system . This means that in unforeseen circumstances, these details will still be accredited to you personally and to your VAPIANO PEOPLE account.

If you have opted not to use the VAPIANO PEOPLE app, you agree to the following declarations of consent:

By signing up to the VAPIANO PEOPLE programme, you agree to VAPIANO setting up a personal user profile.

This will mean VAPIANO merging your registration details from when you sign up in the app or on the VAPIANO PEOPLE website with the usage and transaction data from any visit you make to a VAPIANO restaurant. If you log in at any of the participating VAPIANO restaurants using the VAPIOANO app, VAPIANO will gather usage data (for example what food and drinks you have ordered, favourites you have saved, how long you spent in the restaurant).

These details will be credited to your total bonus and status points, used for market research purposes, and to further improve our range, and also – where you have particularly specified this – to send you promotions tailored to your particular personal interests (for example information about products or offers in VAPIANO restaurants) via e-mail, SMS or push- messages.

As a result, you will receive the latest information that is relevant to you, based on your previous restaurant visits.

Saving of your log-in data

Use of the VAPIANO PEOPLE app enables you to stay logged in permanently. To enable this, VAPIANO or its authorised service providers use cookies and other similar technologies to offer you a faster and better user experience. To this end, we save your access data, meaning your e-mail address and your password, so that you don't need to enter them again every time you open the VAPIANO PEOPLE app.

5.2 Withdrawal of consent

When you use the VAPIANO PEOPLE app, you consent to your data being used as defined by point 5.1 of this data protection declaration.

You may withdraw your consent with future effect at any time, but this will mean that you can no longer access the PEOPLE programme. For details see point 9: Termination of participation in the VAPIANO PEOPLE programme. Withdrawal of your consent should be sent to:

VAPIANO International Marketing GmbH,

Kurt-Schumacher-Str. 22, 53113 Bonn, Germany.

E-mail: people-support(at)vapiano.de

Telephone: +49 (0)800 3838382

6.       Newsletter

On our website, you have the option of subscribing to our free newsletter. The newsletter informs you about the latest offers, exciting specials and news from the world of Vapiano. We need your e-mail address if you wish to sign up. You can tell us your name, but this is not compulsory. If you voluntarily tell us your name, we will use this to address you personally. Once you submit the subscription form to us, you will receive a confirmation e-mail from us.

Your subscription will be activated only after you have clicked on the link in the confirmation e-mail. You can unsubscribe from the newsletter at any time. To do so, use the unsubscribe function on our websites or the unsubscribe link at the end of each e-mail. Your e-mail address will then be deleted immediately from the distribution system.

By subscribing to the newsletter, you consent to the following declarations of consent:

I agree to receiving advertising from Vapiano in the form of newsletters. By subscribing to the newsletter, I agree that you may analyse and process my usage behaviour (e.g. clicks onto links) in order to continually improve your service and send me newsletters tailored to my interests.

You may withdraw your consent for us to analyse your usage behaviour at any time. We treat your details in strict confidence, and do not pass them to third parties.

Withdrawal of your consent should be sent to:

Vapiano International Marketing GmbH,

Kurt-Schumacher-Str. 22, 53113 Bonn, Germany.

E-mail: people-support(at)vapiano.de

Telephone: +49 (0)800 3838382

7.       Marketing

If you have agreed to receive marketing, VAPIANO may e-mail you, use the VAPIANO app or the VAPIANO website, and – where you have signed up separately for this – use other services (e.g. SMS/MMS, Push – or In-App messages) to send you advertising that is aligned to your individual interests, which VAPIANO will select based on your following data: your basic details, any information which you choose to provide, and any details derived from the use of your personal PEOPLE QR codes or the PEOPLE app.

We will record which links from the newsletter you click on, and which products interest you. This enables us to send you newsletters tailored to you.

You may withdraw your consent for us to analyse your usage behaviour at any time. We treat your details in strict confidence, and do not pass them to third parties.

You may withdraw any such individual consent at any time with future effect.

Withdrawal of your consent should be sent to:

VAPIANO International Marketing GmbH,

Kurt-Schumacher-Str. 22, 53113 Bonn, Germany.

E-mail: people-support(at)vapiano.de

Telephone: +49 (0)800 3838382

8.       The extent to which data is passed on

VAPIANO will not use this data for commercial purposes. Your details will generally be passed on only with your consent, to the extent described below.

8.1 Use of services

In order to deliver the PEOPLE programme, VAPIANO uses service providers in Germany and in the EU. These service providers process your details only on the instruction of VAPIANO, and are required to comply with current data protection provisions. VAPIANO, and the service providers it appoints, must implement appropriate technical and organisational measures to protect participators' data.

8.2 Passing of data to other third parties

Otherwise, VAPIANO will pass your personal details to third parties only when required to do so because of legal regulations, for example to courts or law enforcement authorities, if you have given us your express consent, or where this is legally permitted. Visitor details will not be forwarded to address brokers or other organisations for promotional purposes.

8.3 Passing of data to participating VAPIANO restaurants and VAPIANO companies in Germany and abroad

The VAPIANO PEOPLE programme is primarily designed to allow its participants to use the VAPIANO PEOPLE card and enjoy the benefits of the programme in all participating countries.

By subscribing to the VAPIANO PEOPLE programme, you agree to the following declarations of consent:

I agree that VAPIANO may pass my personal details as specified under point 3.4 for the purposes set out in point 2 to worldwide restaurants and local companies participating in the VAPIANO PEOPLE programme.

You may withdraw this consent at any time with future effect.

Withdrawal of your consent should be sent to:

VAPIANO International Marketing GmbH,

Kurt-Schumacher-Str. 22, 53113 Bonn, Germany.

E-mail: people-support(at)vapiano.de

Telephone: +49 (0)800 3838382

From the moment that you withdraw your consent for your data to be processed, your participation in the VAPIANO PEOPLE programme will also end. From such time that your participation is terminated, your customer details will be fully anonymised, except from details which must be retained fr a statutory period.

9.       Termination of participation in the VAPIANO PEOPLE programme

You may terminate your participation in the VAPIANO PEOPLE programme at any time. From such time that your participation is terminated, your customer details will be fully anonymised, except from details which must be retained for a statutory period.

10.    Your rights as a VAPIANO PEOPLE member

As a VAPIANO PEOPLE member, you are entitled to request information about the data that we hold about you , and why we are holding such data. You may also request that data be rectified if it is incorrect or that it be deleted on request if it no longer needs to be saved. To assert such rights, please apply in writing or by e-mail to the contact details specified in article 12.

11.    Change to the VAPIANO PEOPLE data protection statement

VAPIANO reserves the right amend the data protection statement at regular intervals in accordance with the underlying data processing processes. You will be advised of any change to the VAPIANO PEOPLE data protection statement via the website, the app or by e-mail.

12.    Questions, comments, notes

We look forward to receiving your questions, comments and notes about the VAPIANO PEOPLE programme. You can get in touch with VAPIANO via our website http://www.vapiano-people.com under 'CONTACT', by e-mail at people-support(at)vapiano.de by telephone on +49 (0)800 3838382 or at the following postal address:

VAPIANO International Marketing GmbH,

Kurt-Schumacher-Str. 22,

53113 Bonn, Germany.

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